Services - SmartSUITE

Services

Unrivalled technical support

SmartSUITE provides customers with an unrivalled technical support service. A team of highly-trained specialists are on-hand to deal with any technical issues you may have. We place extreme importance on customer service and it is our top priority to provide the best quality technical support.

Live Chat

One of the most convenient ways of getting in touch with SmartSUITE support is through Live Chat. More than 100 chats happen daily, covering basic troubleshooting, product training, configuration, and online implementation.

On-site support

Our on-site support programme is committed to providing professional, courteous and focused service in person at the client’s location. Our executives are seasoned travellers and have provided training and product implementation across the globe.

Phone

Our team of highly-trained specialists are always available for you regarding Omega product issues.

Online support

You can get a personalised, one-on-one online demonstration of our product with a support executive anytime. This is perfect for someone who is looking for a more in-depth review of the product. Contact our support and we will gladly answer any questions.

Data entry services

As the global restaurant and retail market becomes increasingly competitive with mass offshore production and conglomerates driving down prices, the ability to optimise your supply chain, react quickly to marketplace opportunities, and satisfy customer expectations has never been more important. Accessing and maximising the knowledge within business data sets has never been more important.

Wouldn’t you love your inventory management taken care of? SmartSUITE is a multi-channel outsourcing services partner for restaurants and retail companies across the spectrum; we deliver data management solutions that answer real business challenges for our clients. We grasp the whole spectrum of your business and provide data collection, data entry, and data processing, as well as categorisation and validation. Our data experts put advanced techniques to task to enhance operational efficiency and productivity.

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Data analysis

Whether you like it or not, it’s impossible to deny the importance of data in today’s business landscape. Businesses across all retail sectors collect data and perform data analysis to better understand their customers and business processes, boost productivity, reduce expenditure, and gain a competitive advantage.

Real-time reporting

We will provide you with regular reports and access to a dashboard to monitor performance and the achievement of targets.

Collaboration and customisation

From the beginning we work in close collaboration with your team to build a thorough understanding of the requirements and your business challenges. Our services are tailored to match your business objectives.

Data security

We have stringent data security measures in place to protect all the confidential information that you share with us as part of the project. Whether it is customer data or accounting information, all of it will be safeguarded using dozens of critical security features.

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Training and consultation

We have been giving free training to all our customers since the start of our business. We provide exclusive training for both managers and staff. We understand the importance of receiving the right amount of training so you can capitalise on your POS investment and feel confident operating and making changes yourself. Our philosophy is “The more you know, the better it will go”. We offer on-site and remoter training.

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